WHAT TO EXPECT

ON ARRIVAL

As these are live, perishable goods - you must be at home to receive and sign for your package.

Your seafood arrives in our silver - sun reflective, wool insulated boxes! They have homemade ice-packs inside to keep the kaimoana chilled on their journey to you. Crayfish may arrive cool calm and collective or wriggly and active, depending on the time of day — In the morning, they’ll be chilling, and if arriving later in the day, they will be more active as their nervous system warms up with the temperature inside the box. Don’t be alarmed if your crayfish have arrived early morning and are cold and sleepy!

That being said, if you are ever concerned about the state your kaimoana have arrived in - or if they appear dead and warm, please don’t eat and do get in touch!

Do’s:

  • Open and remove your seafood from the box immediately upon arrival.

  • Place your kaimoana directly into the fridge to chill further.

  • Be sure to put them in a tray, as water will naturally drain from their bodies. We clear out one of the fruit & vege draws so they can take priority and chill.

Don’ts:

  • Place the entire box in the fridge overnight.

  • Place the entire box in the freezer without removing the wool and seaweed first.

  • Let the kaimoana sit on your doorstep.

  • Let the kaimoana sit in the box overnight.